Timeliness: Please arrive at least 5 minutes early for your appointment. Your therapist will want a few extra minutes to discuss your massage goals for the day. New clients may save time by filling out the initial appointment paperwork ahead of time. The option will be emailed to you at the time we book your first session.
Cancellation Policy: Sound Wellness Massage must be notified at least 24 hours in advance of all appointments needing to be cancelled. This includes prepaid vouchers, insurance, gift certificates, single sessions, and package sessions.
* First Offense- No Charge
* All Future Offenses- Full Charge
Package holders forfeit one session for each appointment after their first offense. After three late cancels you will be required to pre-pay for all future appointments.
Packages: All packages expire one year from purchase date. Packages are non-transferable and may not be shared between clients.
Insurance: All documentation necessary for Sound Wellness Massage to bill your appointment must be present at time of service. This includes, but is not limited to: your insurance card, prescription, proof of prior authorization, and co-payment. Any missing items prevent us from being able to bill for the session and will result in client being responsible for paying the full session price. Insurance requires we bill in 15 minute increments. If you are late, you will need to pay for each 15 minute section you miss out of pocket.
Equine Sessions: You can expect the first session with your horse to last about 90 minutes. I do ask that you accompany your horse for the first session so that we can together assess and discuss any gait or postural issues concerning you. We'll need to go over your horse's current and previous health history and fill out a little paperwork (this can be emailed to you ahead of time if you like).
Not all horses take to massage immediately and their tolerance can change from session to session depending on how they are feeling that day. Because an animal may allow for a full 60 minute session one day and then only 45 the next I charge per session, not by the time it takes to complete the massage. If you would like me to attend lessons and work on your horse (or you) during that time then we can upgrade to the 90 minute session prices and packages.