First time clients: Please arrive at least 5 minutes early for your appointment. We will need that time (as well as the 5 minute grace period we normally pad appointments with) to fill out paperwork. Your therapist will also want a few extra minutes to discuss your massage goals and introduce you to our facility. If you want to save time please feel free to fill out the paperwork ahead of time!
Cancellation Policy: Sound Wellness Massage must be notified at least 24 hours in advance of all appointments needing to be cancelled. This includes prepaid vouchers, insurance, gift certificates, single sessions, and package sessions.
* First Offense- No Charge
* All Future Offenses- Full Charge
Package holders forfeit one session for each appointment after their first offense. After three late cancels you will be required to pre-pay for all future appointments.
Packages: All packages expire one year from purchase date. Packages are non-transferable and may not be shared between clients.
Insurance: All documentation necessary for Sound Wellness Massage to bill your appointment must be present at time of service. This includes but is not limited to: your insurance card, prescription, proof of prior authorization, and copayment. Any missing items prevent us from being able to bill for the session and will result in client being responsible for paying the full session price. Insurance requires we bill in 15 minute increments. If you are late you will need to pay for each 15 minute section you miss out of pocket.
Sound Wellness Massage strives to provide quality healthcare and in a timely manner. In order to do so we have instituted a few (hopefully painless) policies: