First time clients: Please arrive at least 5 minutes early for your appointment. We will need that time (as well as the 5 minute grace period we normally pad appointments with) to fill out paperwork. Your therapist will also want a few extra minutes to discuss your massage goals and introduce you to our facility. If you want to save time please feel free to fill out the paperwork ahead of time!
Cancellation Policy: Sound Wellness Massage must be notified at least 24 hours in advance of all appointments needing to be cancelled. This includes prepaid vouchers, insurance, gift certificate, and package sessions. We charge a flat fee of $40 for 60 minutes and $60 for 90 minutes after your first cancellation outside of our policy parameters. Package holders forfeit one session for each appointment after their first offense. After three late cancels you will be required to pre-pay for all future appointments.
Packages: All packages expire one year from purchase date. A reminder email will be sent one month prior to expiration. Packages are non-transferable and may not be shared between clients.
Insurance: All documentation necessary for Sound Wellness Massage to bill your appointment must be present at time of service. This includes but is not limited to: your insurance card, prescription, proof of prior authorization, and copayment. Any missing items prevent us from being able to bill for the session and will result in a $40 charge at time of service.
Sound Wellness Massage strives to provide quality healthcare and in a timely manner. In order to do so we have instituted a few (hopefully painless) policies: